Contact Us

Get In Touch

Have questions about our electric hydrofoil boards, product specs, delivery, order updates or after-sales support? We’re happy to help.

Merchant Name: CHARLIE WOOD

Email: info@woodhub.shop

Phone: +64 21 529 748

Business Address: 9 Tasman Street, The Wood, Nelson 7010, New Zealand

Send us an email or give us a call during business hours. You can also submit your message via the contact form below, and we will reply as soon as possible.

Note: For fastest support, please include your order number if you already placed an order.

Hydrofoil support

Answers before and after your first ride

How can I track my order?

Tracking details are emailed after dispatch. Use the form above if the tracking link needs review.

How do I choose the right board?

Browse the Performance, Coastal and Signature collections. Each product page shows the current title, images and product information.

What should I check before the first ride?

Review the product manual, inspect the foil and power system, charge safely and wear appropriate safety equipment.

How can I get product support?

Use the contact form above and include the product name, order details and a clear description of your question.